If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
"Unfulfilled" just means that we successfully received your order and is being prepared for shipping! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Sign In to your account, and click the My Account link at the top of our site. From there you can view details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information.
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Delivery details will be provided in your confirmation email.
You'll receive an email from us when your order has shipped, which will include tracking information.
Misplaced this info? We understand. Send an email to email@example.com and we can look into it for you.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns & Refunds
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
If you have a problem with the product you've received or are unsatisfied in any way, don't worry! We offer FREE returns on all orders!
Any brand new product can be returned for a full refund or store credit within 30 days of delivery.
Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.
Receive a damaged item? Please reach out to our Customer Support team via our contact form or email at firstname.lastname@example.org we will help resolve the issue. See more warranty information on our Product Page.
Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method.
Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider.
Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
Still have a question?
Just click the blue live chat button to speak with a representative. You can also contact us through our Contact Page! We will be happy to assist you.