At Phone Plex, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is hugely guaranteed. If you have problems please reach out to us at hello@phoneplex.ca and we can help you out!

We are here to help! If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Until you are satisfied, we will offer FREE 30 Day Risk Free Returns™ and you can easily arrange a FREE exchange or return anytime within 30 days from time of purchase. 

If you are unsatisfied, have received a defective or a damaged item, the wrong size, the wrong product or have an issue with your order, please contact us immediately via email at hello@phoneplex.ca at our Support Center.

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Please contact our Support Center any for further help. We will do our very best to help you and reply to all messages within 24 hours.